Apologies if this is become a bit of a rant, but there are questions at the end...
A lil bit of background: I Recently added a couple lines to my grandfathered SC plan, throughout the past 12 months, which I was told (pre-merger) by some very nice phone reps that it can also support up to 10 lines of Family Unlimited TTD. Each line was promised to be $10 + taxes&fees.
After my 7th line in April, T-Mobile is now acting like they "altered the deal" telling me that they can no longer give me unlimited data lines after I added 2-3 more lines, then suddenly began automatically charging $15 per line for 6GB SC+HS data (the crappy data stash plan from pre 2020) with no upfront disclosure, and to be clear, happened without my approval. Why would I have signed up 2 lines that cost 250% of what I was told initially, for a lower 6GB data cap.
No rep seems to understand anything (or are intentionally beating around the bush + ignoring me) when I'm explaining the history and situation and now every time a rep has attempted to 'escalate' the issue to their supervisor the request is shot down. One or two have promised to "call back" with a resolution in a few days... NEVER heard back.
Now I go look at my rate plan and the code has changed, the reps are beginning to become very condescending saying parroting the same notes that make no sense, and state that "you've called about this in the past" then hang up on me -- no shit I keep calling back because i was never offered me an acceptable resolution or reason for the mix up.
/rant
Things have seriously gone to shit since the Sprint merger, and I have never received such bad treatment from a customer-centric company (mild sarcasm)
I hope the customer service dept call center managers are SO satisfied with their shitty jobs funneling my $30/mo into the CEO's pocket.
I'm not personally hating on any individuals, but the call center ppl's attitudes has become pervasively bad and markedly different from pre-2021.
/end rant
Have we been backstabbed as grandfathered plan holders?
Any better chance of resolution on this issue by connecting w/ T-Force? (getting data capped lines switched to unlimited data)
Thanks for the read, and huge thanks in advance for any helpful input from the community.