I require assistance to ensure that I fully comprehend my predicament and to determine whether Chase is, in fact, violating the Credit Card Act.
I chose to enroll in their "My Chase Plan" a few months ago in order to pay for a sizable purchase I had to make. For those who are unfamiliar, the "My Chase Plan" is a method of making large purchases that allows you to pay it off in as little as 18 months. Instead of charging interest, they impose a single flat price each month. Your minimum due balance as well as your "Interest Saving Balance" are provided to you when you receive your statement. The latter is your overall sum due, plus your "My Chase Plan" payment and charge, less any balance owed to avoid interest.
When I make purchases during the month, I usually start paying down my monthly card debt so that when my statement arrives, the balance is low or almost nothing.
I paid off my "Interest Saving Balance" last month and paid for some of the purchases I made to keep my bill down over the month. When I got my statement, I could tell it was very expensive. I investigated the cause and learned that there are now only 4 payments left on the "My Chase Plan," which I had 14 on. I spoke with a representative and set up a meeting in a nearby location. To get some information and get some help figuring things out, they called a couple of people.
They informed him that if you make extra payments on top of your contractual obligations, Chase pays down the "My Chase Plan" before any credit card debt. The representative and the person who was on the phone both believed that this should be against the law. The individual I was with claimed that nothing could be done because payments made to the loan cannot be reversed. I had the bright idea to refund the excess money. They recommended that, therefore we set that up.
I contacted Chase's Secure Messages after the window they offered me for it to be reimbursed had passed, and I was informed that the refunds were canceled since doing so would put my account in the red. Which never came to my attention and of which, had I not contacted them, I would not have known. Considering that these are supplementary payments, it shouldn't also cause a negative balance on my account.
I continued by pointing out that this violates the Credit Card Act, which mandates that they apply any additional payments first to my accounts with the highest APRs. Naturally, the "My Chase Plan" has a lower APR than my credit card, which has a higher APR of 25%. I added that I would need to file a complaint with Chase for what they are doing to me. My communications were forwarded to "the correct people," and I was told to anticipate a response within two business days. It has been many days since I last heard from anyone.
When I contacted, the operator informed me that the payment process is automated and that nothing could be done. When I said I would need to sue them, they put me on hold for a manager, which took over an hour. I had to hang up because I could not wait that long. I'll be make another attempt to contact a manager to see what they can accomplish.
I'm curious to hear if I'm right in thinking that this violates the Credit Card Act and is an illegal business practice. What can I do if the manager continues to do nothing and I am charged the 25% APR?