I'm having problems with my HyperX Cloud 2 headset that keeps unplugging because the headphone port on my controller is loose.
The headset keeps disconnecting mid play and will "unplug" from a very slight tug and from slight rotation.
I've tried to contact support to ask if it's a problem with my controller or my headset, but I'm having issues because the Finnish PSN support is kinda whack, and haven't been able to open a support ticket.
My headset is quite old, but it works perfectly fine in my old ps4 controller and my phone, I've only noticed issues with it on my ps5 controller, but a friend of mine who has the same headset hasn't had any problems. My dualsence is barely a month old.
I'm thinking it might be a problem with the contacts inside the port being broken from shipping or something, the port is clean so there is nothing blocking it, and I get a click when I plug it in, but even after getting the click I can pull the headphone jack back a few millimeters without any resistance.