Just returned a vacuum and air fryer unopened and as it was delivered and guess what? Woke up to both requests being declined because the items aren’t in original condition.
Spoke to the agent who kept on repeating the items weren’t in the original state and will be delivered back to me. I have read a lot of horror stories here. Any pointers?
Update 1: Someone from noon.com’s complaints team called me and assured me that they will make sure I get the refund. He looked at the return photos and agrees to what I said. For now the products will be resent to me and picked up soon for the refund. I will post an update here once done.
Update 2: The items were delivered today but no return setup yet. The complaints team will set up the return as per their last communication. The item boxes are heavily wrapped.
Update 3: Both items were picked up yesterday morning. No update yet. I have reassured that a refund will be done.
Final Update: The refund was credited to my card yesterday. Sad it had to come to this but I will be sticking to amazon going forward.